Service Level Agreement (SLA)
Last updated: 19 June 2026
Informational translation. The Turkish version is the legally binding text; in case of any discrepancy, the Turkish version prevails.
1. Uptime commitment
| Plan | Monthly uptime | Compensation |
|---|---|---|
| Free | Best effort | None |
| Starter | 99.5% | 10% credit |
| Pro | 99.9% | 25% credit |
| Enterprise | 99.95% | Custom agreement |
2. Out of scope
- Planned maintenance (with 24 hours notice)
- Third-party outages (Stripe, AWS SES, Cloudflare)
- DDoS attacks, customer DNS/DKIM errors
3. Claiming compensation
Apply to info@inoslab.com.tr within 30 days of detecting the outage.
4. Support SLA
| Plan | First response | Channel |
|---|---|---|
| Free | 72 hours | Email, community |
| Starter | 24 hours | |
| Pro | 8 hours | Email, chat |
| Enterprise | 2 hours | Dedicated account manager |