Service Level Agreement (SLA)

Last updated: 19 June 2026

Informational translation. The Turkish version is the legally binding text; in case of any discrepancy, the Turkish version prevails.

1. Uptime commitment

PlanMonthly uptimeCompensation
FreeBest effortNone
Starter99.5%10% credit
Pro99.9%25% credit
Enterprise99.95%Custom agreement

2. Out of scope

  • Planned maintenance (with 24 hours notice)
  • Third-party outages (Stripe, AWS SES, Cloudflare)
  • DDoS attacks, customer DNS/DKIM errors

3. Claiming compensation

Apply to info@inoslab.com.tr within 30 days of detecting the outage.

4. Support SLA

PlanFirst responseChannel
Free72 hoursEmail, community
Starter24 hoursEmail
Pro8 hoursEmail, chat
Enterprise2 hoursDedicated account manager